Help centre
Short guides for the things you do most. Each one takes a few minutes.
Setting up
- Set up your roomsAdd your room types, then the rooms that belong to each, with a base price.About 5 minutes
- Create rate plans and seasonsSell the same room at different prices and terms: standard, non-refundable, with breakfast, for high season.About 8 minutes
- Check your taxesInnlark fills in your country’s usual taxes; check them with your accountant before your first bill.About 4 minutes
- Switch on your booking pageYour own page where guests book directly, in their language, with no commission.About 5 minutes
- Connect Booking.com, Airbnb and other sitesLink each room’s calendar both ways, so a room sold in one place closes in the other.About 10 minutes
- Connect the channel managerOn Pro, send free rooms and prices to Booking.com, Expedia, Agoda, Airbnb and more within seconds, and receive their bookings with the guest’s details.About 15 minutes
- Take payments onlineLet guests pay a deposit or the full amount on your booking page (Pro plan).About 10 minutes
- Send messages by WhatsApp and SMSConnect your own WhatsApp Business and SMS accounts so booking messages reach guests on their phone.About 20 minutes
Day to day
- Take a booking at the deskFor walk-ins, phone calls and messages: a booking in under a minute.About 2 minutes
- Run housekeeping from a phoneGive housekeepers a board with every room’s state, and nothing else.About 4 minutes
- Set up the night auditClose each day automatically and get a short summary by email.About 3 minutes
- Read your reportsOccupancy, average rate, revenue, taxes and unpaid balances for any dates.About 3 minutes
Staff, security and data
- Invite staff and choose their rolesEach person gets their own login, language and role. No shared passwords.About 3 minutes
- Turn on two-step loginProtect your login with a code from an authenticator app.About 3 minutes
- Export or erase a guest’s dataAnswer a guest who asks what you hold about them, or asks you to delete it.About 4 minutes