Everything the front desk does, in one place
Innlark is built around the calendar and the guest’s bill. Here is what it does, in detail.
Front desk
One calendar for every room and every source, and a Today screen that tells you what needs doing.
- Calendar for 7, 14 or 30 days, coloured by where each booking came from. Tap an empty night to book it.
- Today: rooms sold tonight, arrivals, departures, in house, money collected, double bookings and unpaid departures.
- New booking: free rooms update as dates change, returning guests are filled in from their phone number.
- Check in with passport, national ID or driving licence, issuing country and nationality.
- Extra charges, payments and refunds, move room, cancel, no-show, invoice and receipt, and the full history.
- Guest register with stays and IDs, a foreign-guest filter and a CSV for the authorities.
Booking page and payments
Your own booking page, in the guest’s language, with no commission.
- Guests search by dates, guests and rooms, book several rooms at once, add extras and promo codes.
- Taxes shown the way your country expects: included or added on top.
- Deposit or full payment online through Stripe, or pay at the property.
- Unpaid online holds are released after 30 minutes, so rooms are never stuck.
- “Manage my booking” lets guests cancel within your policy or ask for new dates.
- A search box you can put on your own website with one line of code.
Booking sites
Sell on Booking.com, Expedia, Agoda, Airbnb and more from one calendar.
- Two-way channel manager (Pro): free rooms, prices, minimum stay, closed to arrival or departure and stop-sell go out within seconds of a change.
- Bookings, changes and cancellations from the sites arrive with the guest’s name, contact, room, rate and the site’s booking code.
- A site booking with no free room left is kept and shown as a double booking on Today, never lost.
- Calendar links (iCal) on every plan, for sites you connect room by room.
Rates
Prices that follow your seasons and your rules.
- Rate plans such as standard, non-refundable or with breakfast, each with its own cancellation policy and deposit.
- Seasons, weekend prices and special dates; weekends follow your country.
- Minimum stay, closed to arrival or departure, and stop-sell.
- Extras such as breakfast or an airport pickup, and promo codes.
- A 12-week preview shows exactly what guests will pay before you save.
Housekeeping
A board made for the phone in a housekeeper’s pocket.
- Every room’s state at a glance: clean, to clean, to check, out of order.
- Cleaning tasks made each morning from departures and stays.
- Out-of-order rooms are closed for sale until they are fixed.
- Lost and found, and a housekeeper login that sees only this board.
Guest messages
The right message at the right time, in the guest’s language.
- Confirmation, pending, cancellation, payment, pre-arrival, arrival day, invoice and thank-you emails.
- Edit each message per language, preview it and send yourself a test.
- An outbox that shows what was sent and retries what failed.
- On Pro, automatic WhatsApp and SMS messages from your own WhatsApp Business and SMS accounts; on every plan, WhatsApp links with the message already written.
Reports and night audit
The numbers an owner asks for, without a spreadsheet.
- Occupancy, average daily rate and revenue per available room.
- By source, room type, rate plan and payment method; commission saved on direct bookings.
- Taxes collected, unpaid balances, forecast and pickup.
- A nightly audit at your chosen time, with a summary email to the owners.
- CSV and Excel downloads of every report.
Several properties
For owners with more than one hotel.
- One login for all your properties; switch between them in a tap.
- A portfolio screen with every property, each in its own currency.
- Each property keeps its own country, taxes, time zone and staff.
Security and privacy
Sensible protection, switched on from the start.
- Two-step login with an authenticator app and backup codes; you can require it for all staff.
- See signed-in devices and sign them out; logins lock after repeated failures.
- Roles for front desk, manager, owner and housekeeper; an activity log of who did what.
- Export or erase a guest’s personal data, automatic retention, and a printable record of processing.
API and webhooks
For your developer, your website or a partner.
- Keys with read or write access for availability with prices, bookings, guests, payments and the calendar.
- Signed webhooks with automatic retries.
- An OpenAPI description and a plain-language developer guide.
Built for any country
- Money is stored exactly, in the smallest unit of your currency, so bills always add up.
- Tax presets for seventy countries: VAT, GST, service charge, city tax, tourism fees.
- Phone numbers from any country; dates and “today” in your property’s time zone.
- Ten languages, including Arabic written right to left.
Online payments, the channel manager, API, portfolio and priority support are on Pro. Everything else is on every plan.
Try every feature for 30 days
Make an account, add your rooms and prices, and take your first booking today. Thirty days of everything, no card.